COMMUNICATION SOLUTIONS: ATTITUDES, BREAKDOWNS & CONFLICT RESOLUTION FOR TEAMS & PATIENTS

Supported, in part, by an educational grant from CareCredit.

Thursday, November 6, 2014

9:00am-12:00pm (3 CE hrs)

Room 106-B

Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect resulting in high performing patient and team relationships!  Learn the skills to communicate positively and effectively with different and even difficult patient and team personalities.  Create a positive environment where everyone including patients look forward to coming…which ultimately results in growing your business.  Inspire a culture of appreciation and celebration. 

•          Communicate effectively with difficult patients and team members
•          Learn conflict resolution, prevent breakdowns and work together better to serve the patient
•          Turn toxic attitudes to tremendous and focus on serving the patient and the practice
•          Learn to inspire a culture of celebration for the patients and the team
•          Effective huddles & team meetings to insure accurate patient treatment and care

Recommended for…Everyone.

Judy Kay Mausolf is a dental practice management coach, speaker and author with expertise in communication and team/patient relationships.  She coaches dentists and managers who want to be better leaders, get their teams to work together better and deliver service with more passion and fun which ultimately result in growing their practice.

She is past president of National Speakers Association (Minnesota Chapter), director of Sponsoring Partners for the Speaking and Consulting Network, and a member of the National Speakers Association and Academy of Dental Management Consultants.  She is author of Ta-Dah; Get Happy in 5 Seconds or Less and Rise & Shine; An Evolutionary Journey to Get Out of Your Way and On Your Way to Success, and a contributing author for many dental magazines.  She also publishes a monthly newsletter entitled “Show Your Shine.”

In this presentation, Ms. Mausolf does not refer to products of a commercial company with which she has a significant relationship.